Frequently asked questions (FAQ)

Thanks for trying to reach us! Do you have questions about your order? Then first check out our FAQ below, where the most frequently asked questions are listed. If you can't find your answer here, you can always contact us using the form on our contact page.

1. Where is my parcel? After you place your order, it takes on average 1-2 working days to process your order and 4-6 working days for your order to be delivered. If these deadlines have passed, please contact our customer service team.
2. Where can I find my track & trace code? Once your order has been dispatched, you will automatically receive a Track & Trace code. Also check your spam, sometimes our e-mails end up there. Please note that it may take a while before the Track & Trace link becomes active.
3. How can I track the progress of my order? You can track the progress of your order with your Track & Trace number that you received via e-mail. Enter the Track & Trace on our Track & Trace page to view the status of your delivery. Go to this page to do so.
4. I am not satisfied with my package. See our page on return and refund policy for information on how to return your parcel.

Of course, if you cannot find the answer to your question, you can always contact us: support@zavars.com